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Point your phone’s camera toward the QR code.Access your online account in your desktop’s web browser and find the QR code to add the account to your authenticator app.If you want to add a non-Microsoft account, such as Facebook or Google, tap the Other Account (Google, Facebook, etc.) option. Select the + (plus) sign at the top of the screen to add an account.Open Microsoft Authenticator on your phone.Step 2: Re-Add an Account in Microsoft Authenticator Choose Remove account on the following page.

Tap the gear icon at the top-right corner.

Select the account to remove on the list.

Confirm your identity using your preferred method.

Launch Microsoft Authenticator on your iPhone or Android phone.

Step 1: Remove Accounts From Microsoft Authenticator You can use your phone number, email address, or another verification method for receiving an OTP to get into your account. Note that you need to have an alternate way to sign in to your online accounts to re-add them to Microsoft Authenticator. Doing so refreshes your account sessions in the app, resolving minor issues with those accounts. If Microsoft Authenticator still doesn’t generate codes for your online accounts, remove and re-add your accounts in the app to fix the issue. Remove and Re-Add Your Accounts in Microsoft Authenticator

Tap Clear cache to clear the app’s cache files.ĥ.

Select Storage usage on the following screen.

Tap and hold on Microsoft Authenticator in your Android device’s app drawer and select App info.

You’ll have to uninstall and reinstall the app on your iPhone to remove the app’s cached data.

Note that you can only clear an app’s cache on Android.

You won’t lose your added accounts or any other data in the Microsoft Authenticator app on your phone. In this case, you can clear your app’s faulty cache files, and your problem will be resolved. These files are prone to corruption, and this is exactly what may have happened. Like many other apps, Microsoft Authenticator stores cache files on your phone to improve your app experience. Clear Microsoft Authenticator’s App Cache You can perform basic steps like rebooting your router and rejoining your Wi-Fi network to potentially fix your connection problem.Ĥ. In this case, resolve your internet problems before setting up Microsoft Authenticator. If your site fails to load, you have an internet issue. If your site loads, your connection is working. You can do that by opening a web browser on your phone and launching a site. In this case, check your phone’s internet connection and ensure it’s working. An inactive connection will cause Microsoft Authenticator not to work. Your phone must be connected to the internet when you configure the app on your phone. While Microsoft Authenticator doesn’t require an active internet connection to generate codes, you must have the connection when setting up the app. Turn on your phone by pressing and holding down the Side button.ģ.